Cancellation

How to cancel a reservation with Onetouchhotel ?

• There is no discount for cancellations made less than 24 hours before the reservation. There are no cancellations sent through the mail.
• If you cancel your reservation, we cannot guarantee a refund, as it depends on the airline and hotel service's refund policies.
• We only allow cancellations that are handled over the phone.
• Based on the reservations you made with us, many of them are non-refundable, as that's how the airline operates.

f you miss your flight without telling the airline, it’s called a no-show. In most cases, no-shows don’t get refunds or extra help from the airline.

Refund

When a customer cancels a reservation made on our website, we have made our refund policies so easy for them to understand and take action accordingly.

It's important to understand that Refunds depend on how the Airlines and hotels handle the situation, and we cannot guarantee any discounts, as it matters under the "terms and conditions" policy. If you cancel your reservation within 24 hours, the chance of getting a refund is higher. We remove a similar record from the location where the reservation is made. We're sorry for the inconvenience, but we can't process the refund through a different record or method.

• A refund to the original method of payment takes about 10 to 15 business days to process.
• The bank may require additional time to display the total amount in your account. In some rare cases, the money might not show up in your bank account for up to 60 to 90 days.

We don't refund our service fee unless the cancellation is made at least 24 hours before the scheduled time. It's important to make decisions consciously and take action accordingly with a well-planned approach and informed knowledge.